Our mission

We’re here to help the hospitality industry achieve safer working environments through our innovative mobile and web-based panic button solution.  The ProSafe platform is trusted by hotel properties nationally and we pride ourselves on promoting safety and quality.

Key features

Internal controls & policies

Aligning with globally recognized best practices

ProSafe maintains comprehensive security policies and procedures that are regularly reviewed and updated to ensure current and effective cybersecurity practices. Accountability is enforced through a security management forum, and access to systems is tightly controlled with multi-factor authentication and VPN requirements. We regularly review the security of the third-parties we use and our products are protected by firewalls, IDS, and IPS technology. Our centralized logging and monitoring systems help identify malicious activity and vulnerabilities, while regular security training ensures all personnel are equipped to handle security challenges. Patching and vulnerability management are prioritized, with critical patches deployed promptly to maintain security.

Committed to data protection and privacy

ProSafe ensures customer data is protected from unauthorized access by storing it in a secure production environment and limiting access to essential personnel. Access control, multi-factor authentication, and strict data use policies are enforced, requiring customer consent for support purposes. Customer data is protected at rest and in transit by encryption, including use of AES-256 and TLS 1.2 (or later). Regular encrypted backups are maintained of customer and ProSafe data across multiple facilities, and secure deletion protocols ensure the safe disposal of data.

Built on Digital Ocean

Customer data is hosted on infrastructure provided by Digital Ocean which maintains the security of the data and their sites using industry best practice controls as outlined on their security and compliance website. Our solution is able to leverage the capabilities of Digital Ocean to scale as needed.

Global support organization built for immediate response

ProSafe is committed to preventing security incidents and is prepared to handle them to effectively minimize impact. We have a documented Incident Management Procedure that protects the confidentiality, integrity, and availability of our products. Our global support organization, disaster recovery plans, and contingency strategies, work together to ensure we keep our product secure and available. We promptly alert affected clients of major incidents impacting service availability or data integrity, in line.

ProSafe considers cybersecurity a fundamental part of our business and the products we provide. While this summary outlines our multifaceted security approach, we have extensive controls and measures in place beyond what is covered here. For further details or questions about our support, security, or privacy practices, please contact us directly.

Support

support@ProSafeHotels.com

Privacy

legal@ProSafeHotels.com

To report a security incident, please contact us at support@ProSafeHotels.com